ChevymanUSA » UPS

UPS shipping mishap – Thank you Newegg!

admin — Thu, 07 Aug 2008 12:01:00 +0000

Thank you Newegg.com for your assistance in this matter. Your customer service is outstanding and always surpasses my exceptions. This was an issue with shipper. And yet Newegg.com has gone above and beyond the call as a vendor. Once again, thank you Newegg.com for your help and for going above and beyond the call of duty.

Special Thanks to Wendy Y. & Skylar for her help in this matter.

Would also like to thank the following the representatives for their help in previous matters:
Maury S.
Sarah E.
villa11

People like you working at Newegg are the reason I no longer (for the most part) price shop.
Your customer service and willingness to be the best is what counts and has kept me as a very loyal customer.

Thank you again!

Also, thanks to all those who helped and commented on this issue.

A note about the Intel BOXDG35EC Motherboard: This being the second time with this motherboard and first time using onboard video. The onboard VGA has some noticeable “noise” to it. Onboard DVI on the other hand works fine.

UPS shipping mishap – Update & New photos.

admin — Thu, 07 Aug 2008 06:41:35 +0000

As stated in a follow up post on August 7th, 2008. Thank you NewEgg.com

Link to said post:
http://www.chevymanusa.com/2008/08/07/ups-shipping-mishap-thank-you-newegg/

Click “Read the rest of this entry>” to read the original post.

After consulting Newegg, I opened up the Intel E8400 box. As you can see in the pictures one side of the plastic was dented and one of the hold downs for the heat sink was a few millimeters from being bent. Other then a little smudge, the Intel chip was fine. Next I opened and installed the Intel BOXDG35EC motherboard. I found the cables box had shifted and smashed a few of the documents, nothing major, just annoying. 20 minutes later I had the remaining hardware installed and approximately 2 hours later the hard drive was reformatted (Western Digital 640GB, also purchased at Newegg.com) and windows was installed. From there on it was piece of cake.

Once again, thank you newegg.com

In the last photo (I believe) you can see the shipping labels and it is obvious that tape was added to at least the bottom of the package after the shipping label was attached. Not sure what to think of this. Any ways as far as I am concerned the issue is now resolved. The processor works great, my friend is happy and newegg is awesome. In the future I will do my best to bypass UPS (it is hard to pass up free 3 day shipping).

Thanks again for the comments and help.

-Chevyman

UPS shipping mishap (as posted on Eggxpert)

admin — Mon, 04 Aug 2008 22:53:10 +0000

As stated in a follow up post on August 7th, 2008. Thank you NewEgg.com

Link to said post:
http://www.chevymanusa.com/2008/08/07/ups-shipping-mishap-thank-you-newegg/

Click “Read the rest of this entry>” to read the original post.

Link: http://www.eggxpert.com/forums/thread/368481.aspx

I am helping a friend re-build his computer. Computer needs/needed to be built/setup ready to go this A.S.A.P. I am headed out of town at the end of the week and he is in need.Anywho, on to the dilemma at hand.

I ordered all of the parts from NewEgg.com (As always). Order was placed Wednesday (7.30.2008) Morning (9AM-ISH).
The estimated delivery was 3 days. I opted to pay for 2-Day air and rush processing.
Everything looked fine until Thursday when the order still had not been picked up. I figured maybe UPS systems were updating still or even down (sh*t happens you know). Well come Thursday evening the package status was updated to be delivered on 8/4/2008. I was a little upset, but understand delays and what not happened. I sent a request on live chat for some assistance. I was trying to gain information if this was a shipping error? or if my Rush processing didn’t take. The representative informed me there was a delay with UPS. And would be happy to refund the shipping fees. I don’t understand how Newegg can do this, but I am not going to argue with free shipping (even if its a few days late). Well any ways the shipment showed up today. The box was pretty smashed, at first I was not too worried for these things happen. Upon inspeciton however, things were a little out of place.

The mother board box was exposed. The Intel CPU (E8400) box was smashed, to the point that the very fine bit of tape that lies on the Intel seal was peeling off. All the bubbles on one side of the DVD/CD OEM drive were popped.

I really do not have a problem with the motherboard box or the DVD/CD drive. The thing that errks me is the CPU box.

I can physically see the cpu is not smashed but I am unaware of any actual damage that could have been done to the cpu or the heat sink.

I have uploaded the pictures to my web site. Please click on the web link below to view them.

http://www.chevymanusa.com/?page_id=5

So my question is how should I proceed?

The package was already accepted from UPS (I was not present at the time).
Apart from the box being smashed. The cpu doesn’t look to be damaged.

What would you do?

Take in mind I need to get this thing up and running before I leave.

Thank you in advance for your help and input.

Kindly,
Chevymanusa